Privacy Policy

JungleXchange ("we," "us") runs two connected experiences: Filter Jungle, which reads the size and filtration rating off a photo of your HVAC filter and tells you what to buy, and Order Jungle, which finds a matching product from a merchant. This policy describes what those do today — the product as it actually exists, not a general statement covering features we might add.

1. What we do, and what we do not do

You photograph your filter. We read the printed size and rating from that photo, ask whether it fits and what you want better filtration to help with, and give you one of five honest answers — including "we cannot verify this yet." We do not sell products, hold a basket, or ship anything. Any product purchase happens on the merchant's own site under their terms. We have no accounts, so there is nothing to sign up for and no password to lose.

We do sell one optional service of our own, the Milo Second Look, described in section 11 of the Terms of Use. If you buy it, your payment is handled by Stripe, our payment processor. We never receive or store your card number. What we keep are the references Stripe gives us so a person can find the payment again, and the refund if we issue one, together with the fact that you bought one and how it was settled. The HVAC quote you upload is read to produce your review and is not stored: we keep the review we produced and the evidence it cites, not your document.

Filter Jungle is open to anyone. The camera is offered only after you choose to use it, and no photo is sent until you send one.

2. Your photo

This is the part worth reading closely, because it is the only place you give us a file.

• Location and device information are removed before the photo is read. We re-encode the image, which discards the EXIF data a phone attaches — GPS coordinates, device make, model and serial, and the capture timestamp. We also shrink the longest edge to 1568 pixels.
• The photo is sent to Anthropic to be read. We use Anthropic's model API to extract the text printed on your filter. The prepared image is transmitted to Anthropic over an encrypted connection for that purpose, and their handling of it is governed by their terms, not ours. We name them here rather than saying "service providers" because you are entitled to know whose system your photograph reaches.
• We do not keep the picture. The image is held in memory for the length of that one request and then dropped. No image bytes are written to our database, our logs, or any event record. There is no column anywhere in our system that holds an image.
• What we keep instead is what was read from it: a size like "20x25x1", a MERV rating, sometimes a brand — plus whether we could verify it. Not the photo, not the raw text of anything else visible in the frame.

3. What else we collect

• Two anonymous cookies. oj_session_id lets our system recognize the same browser for the few minutes a journey takes; it expires after 4 hours. oj_visitor_id lasts about 180 days so a returning visit is recognizable. Both are random values set by us only. Neither carries a name, an email, or an account, because we have none.
• What happened in the journey. Which step you reached, whether the photo could be read, which answer you gave about fit, what we recommended and why, and whether you opened buying options. These are stored against the anonymous identifiers above. The field that carries this detail is capped by our own API at eight short values, which is what prevents it from ever becoming a place free text could accumulate.
• Where you arrived from. If the link you followed carried campaign parameters we keep them, along with the host of the referring site — google.com, for example. We deliberately do not keep the rest of a referring URL, so another site's search terms never reach us. This is stored in your own browser and sent with the first event of a visit.
• Filters you save stay in your browser's local storage and are never sent to us at all. Clearing your browser data removes them, and we cannot recover them.

4. Your Home Companion: texting and My Home

This section covers your Home Companion, whether you text it or type to it in My Home. The parts about your mobile number apply only if you choose to connect one. Everything else on this page still applies.

• Your mobile number, verified. We send a one-time code to the number you enter and connect it only after you type that code back. We ask for your consent, with the exact wording shown beside the box, before sending anything. That consent covers service messages only: replies to messages you send us, the welcome message, and account codes. It is not consent to marketing, and we do not send marketing texts.
• What you send us. We use your messages and photos to answer you and, when you confirm, to update your Home. A photo of your equipment is kept with your Home, just like one you upload on our website. We do not store the text of the messages themselves. We keep a record that a message was sent or received, when, and whether it was delivered.
• Who handles the messages. We send and receive texts through a messaging provider (Twilio), which processes them on our behalf.
• Understanding what you mean. When our own rules can't understand a message you send your Companion — by text or in My Home — we may send it to Anthropic, an AI provider, only to work out what you are asking. We don't add your name, address, email address or phone number to that request, but anything you type in the message itself is sent as you wrote it. So it can tell which equipment you mean, we may also include a short summary of your Home: the brand, model number, install year (and whether that year came from you) and any name you've given each AC or water heater; whether we know your filter size; whether you've had an earlier unit or service records; which one you last asked about; and your Companion's name. The AI doesn't write our answers or change your Home: our own code decides the reply, and nothing is saved without your yes.
• We do not share your mobile number for marketing. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and your text-messaging opt-in and consent are not shared with any third party.
• Connecting you with a provider, only if you say so. If you ask your Companion to find help, it shows you exactly what would be shared and with which provider, and shares it only if you reply SHARE. It never shares your address, your Home's history, photos, documents or anything else.
• Stopping. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop texts, HELP for help, or START to resume.

5. What we never collect here

Through Filter Jungle we collect no name, no email address, no phone number, no postal address and no payment information. There is no field to enter them and no table that stores them. We run no analytics or advertising trackers — our site loads no third-party tracking code of any kind.

6. Merchants, and how we are paid

When we show you where to buy a filter, that link goes to a merchant through the AWIN affiliate network, and we may earn a commission if you buy. Two things follow from that, and we hold ourselves to both.

• Commission never decides what we recommend. Affiliate status never determines which product we recommend or how we rank it. The specification is decided before any merchant is consulted, from your filter and published filtration guidance. If no merchant sells what we recommended, we tell you that rather than offering you something else. Not every product, merchant, or link has this relationship.
• What the link does. Following it sends you through our affiliate network partner (AWIN), which redirects you on to the merchant's own product page and adds its own tracking parameters so the merchant can credit the referral. We add one short reference of our own — six characters derived from your filter-reading attempt — so we can tell which recommendation led to a purchase. It carries nothing about you: no identifier of yours, no cookie value, no contact detail, nothing about your home.

7. What our recommendation is and is not

We read what is printed on your filter and compare it against published residential filtration guidance. We are not inspecting your heating and cooling system, measuring airflow, or making any health claim. Where we suggest considering a higher-efficiency filter without having verified that your system can accommodate it, we say exactly that and do not present it as a recommendation. When the evidence does not support an answer, we abstain and tell you what would settle it.

8. How long we keep things

The photo: not at all, beyond the single request. The cookies: 4 hours and about 180 days respectively. The journey records: retained while we are learning whether the product works, with no fixed deletion date yet established — we would rather say that plainly than publish a schedule we have not implemented. They hold no information that identifies you.

9. Your choices

• Clearing your browser's cookies and site data removes both identifiers and any saved filters.
• You can use the product without ever giving us a way to contact you, because we never ask for one.
• If you want the journey records associated with your browser removed, write to us at the address in Section 10 with the six-character reference shown on your result screen and we will delete them.

10. Children

This is not intended for children, and nothing in it is directed at them.

11. Contact

Questions about this policy, or about anything we hold: jorgel@orderjungle.net. A person reads it.

12. Honest limitations

This is an early-stage product and this policy is a product document, not legal advice and not attorney-reviewed. We do not assert a legal entity, registered office or jurisdiction here, because none is established — we would rather leave it absent than state one that is not true. If this policy changes materially we will change the date at the top.